Comments on: Is ooma reliable? http://www.filthylucre.com/is-ooma-reliable Health, Wealth and Everything in Between Tue, 07 Feb 2012 07:42:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Dennis Peng http://www.filthylucre.com/is-ooma-reliable/comment-page-1#comment-4143 Dennis Peng Thu, 16 Apr 2009 20:02:10 +0000 http://www.filthylucre.com/?p=7526#comment-4143 A valid question indeed. The events of this week have led to some serious self-reflection and undoubtedly our customers deserve better. I've posted a follow-up blog entry that lays out our near-term action plan to mitigate and improve our handling of outages. <a href="http://blog.ooma.com/2009/04/16/recent-outages-corrective-action-plan/" target="_blank">http://blog.ooma.com/2009/04/16/recent-outages-co...</a> Dennis Peng VP, Product Management A valid question indeed. The events of this week have led to some serious self-reflection and undoubtedly our customers deserve better. I've posted a follow-up blog entry that lays out our near-term action plan to mitigate and improve our handling of outages.

http://blog.ooma.com/2009/04/16/recent-outages-co…

Dennis Peng
VP, Product Management

]]> By: Jason http://www.filthylucre.com/is-ooma-reliable/comment-page-1#comment-4142 Jason Thu, 16 Apr 2009 07:48:45 +0000 http://www.filthylucre.com/?p=7526#comment-4142 Another problem I noticed with Ooma is that when it is down, callers are prompted to leave a message that Ooma users may not get for hours. I can understand that you wouldn't want a client calling and hearing that your business is using a dubious telephony product that goes down, but the fact that they may leave an important message expecting a prompt response is troubling, especially if someone is, for instance, waiting for a message from a prospective employer. While Ooma can't expect their service to experience a lot of downtime, they need to be better prepared for when it does happen. Ooma premium offers users the chance to have their voicemails forwarded to their email. They should automatically do this for non-premier users when there are outages. Another problem I noticed with Ooma is that when it is down, callers are prompted to leave a message that Ooma users may not get for hours. I can understand that you wouldn't want a client calling and hearing that your business is using a dubious telephony product that goes down, but the fact that they may leave an important message expecting a prompt response is troubling, especially if someone is, for instance, waiting for a message from a prospective employer. While Ooma can't expect their service to experience a lot of downtime, they need to be better prepared for when it does happen. Ooma premium offers users the chance to have their voicemails forwarded to their email. They should automatically do this for non-premier users when there are outages.

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